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Protect your investment

Warranty

West Coast Railing offers a 20-year non-prorated limited warranty on our products, covering defects in materials and workmanship. We’re committed to providing high-quality, durable railing systems, and this warranty ensures you’re protected against unexpected issues. For the complete terms and conditions, please review the details below.

Aluminum railing systems
Cleaning and Maintenance Guide

Warranty Terms

Ultralox® Railing Systems (Ultralox) warrants its railing products to be free from manufacturing defects in material and workmanship to the original consumer purchaser. In addition to manufacturing defects, this warranty covers cracking, peeling and blistering of the finish of our products.

This warranty does not cover damage caused by abnormal or improper use, improper product installation, accidents, alterations, welding, neglect, damage by lawn care equipment, abrasion, harsh chemicals, pool chemicals, snow/ice removal chemicals, air pollutants, improper of lack of service, damage caused by fire, flood or acts of God. This warranty does not cover corrosion from cuts, scratches, dents or nicks.

This warranty applies to all aluminum extrusions which have been supplied by Ultralox which have AkzoNobel Interpon D2000 Super Polyester Architectral Powder Coating applied. AzkoNobel Interpon D2000 powder coating must only be applied by approved Interpon D applicators with fully operational Quality Management Systems. Qualified applicators must have written procedures and defined record keeping/documentation that covers the mandatory requirements set forth by AkzoNobel to ensure that the metal pre-treatment and powder application processes are carried out consistently and to the required AkzoNobel/AAMA 2604 Standards.

Products located 1 mile or less from any coastline or brackish water must qualify for a 10-year Limited Warranty if an AkzoNobel Interpon 700 polyester epoxy primer (EL015Q) is applied prior to the application of the above Interpon D2000 Super Polyester Architectural Powder Coating (Ultralox Coastal Coating). AkzoNobel Interpon 700 polyester epoxy primer (EL015Q) powder coating must only be applied by approved Interpon D applicators as per above instructions

Products in direct contact with saltwater or brackish water do not qualify for any Ultralox warranty.

Glass and stainless steel components do not qualify for the Ultralox warranty.

The original consumer purchaser must contact Ultralox directly via phone at 888-685-4005 or via email at warranty@ultralox.com to obtain necessary warranty approval documents and instructions on how to file them. Ultralox will notify the original consumer purchaser directly as to whether the claim has been approved or denied. All warranty claims must include the original proof of purchase receipt in order to be considered for approval.

 

Step-by-Step for Claiming Warranty

  1. Document the Issue: Take clear photos of the product and the specific issue.
  2. Gather Required Documentation: Include proof of purchase and any related installation receipts.
  3. Contact West Coast Railing Support: Reach out to our support team via our Contact Page or call us at (858) 745-9497 to begin the claim process.
  4. Submit Claim: You’ll receive further instructions for submitting your claim and documentation. Once we review your claim, Ultralox will determine the appropriate resolution, which may include repair, replacement, or other solutions.

Instructions on Fulfilling the Warranty

  1. File a Claim: Contact our support team with your warranty claim details, including proof of purchase, photos, and a description of the issue.

  2. Provide Required Proof of Purchase: Have your purchase receipt or invoice ready, as this is necessary for processing your claim.